Integrate with LiveChat to give agents easy access to articles and let customers search your help content before starting a chat.
How to install
Visit the LiveChat Marketplace, find the KnowledgeBase app, and click "Install":
Once installed, the KnowledgeBase add-on will appear in the details of any active chat:
Sharing articles in chats
Note: Only public articles can be shared in chats.
During a chat, open KnowledgeBase, find the article you'd like to add and click "Share in chat." The article will be added to the chat.
Customers will see the article preview. Once clicked, the preview expands into a full article within the chat widget:
Let customers search articles before chat
Note: To use this feature, your Help Center has to be published.
Booster add-on makes it easy for customers to search for help articles right in your chat widget before even starting a chat with you (works both online and offline).
To set this up:
- In your LiveChat, go to Settings > Chat widget > Boosters
- Enable the KnowledgeBase booster.
